What information do we collect and how do we use it?
Information for processing orders and site functionality
Your name, address information, telephone number and credit card information are typically collected to fulfill your order as is the name, address and phone number of the person you are sending flowers to. We use this personal information for billing purposes, to provide services or complete transactions you have requested, to anticipate and resolve problems with your transactions and/or services, and to create and inform you of products or services from 1st in Flowers that better meet your needs.
Some of this information is shared with 3rd parties for the purpose of completing your order. Our local affiliated florists and other suppliers receive appropriate product and delivery information needed to complete delivery of your order. Your credit card information is securely transmitted to our credit card processor to charge your credit card for payment of your order. We do not retain your credit card information after payment is completed.
Information such as your IP Address, location based on the IP address, web browser version, cookies, the pages you visit on our site, operating system, device type, and screen resolution are also logged and used to make our website function such as changing the layout based on your screen resolution or keeping you logged into your account using cookies. This information is also used for preventing fraud.
Information for marketing purposes
We send out promotional email to site visitors that sign up for our email list and to customers who opt to receive promotional email and/or our monthly newsletter.
We use 3rd party tracking cookies from Google, Facebook and AdRoll and their partners for the purpose of improving our advertising to current and prospective customers to help keep our everyday low prices as low as possible. If you accept cookies from these 3rd parties through our website information about your activity on our website, such as the pages you visit and how long you stay on a page, device and browser information, and IP address and location information may be collected by these 3rd parties for use in their targeted advertising networks.
We use TrustPilot to collect user reviews for 1stinFlowers.com. For your convenience we embed a TrustPilot review form on our order confirmation pages. If you choose to complete the review form your name and email address will be submitted to TrustPilot along with the review you make.
To manage what marketing emails and cookies you receive through 1stinFlowers.com please check out your User Settings here.
What other information do we release?
Aggregate statistics about traffic patterns on our web site are made available to certain third parties, but no personal or identifying information exists in these statistics.
Certain discounts and promotions offered in conjunction with third parties may require us to release your name and/or email address to the third party when you take advantage of the promotion. However, in these cases you would already be a registered member of the third party and, therefore you would have already given that information to the third party.
1st in Flowers! may share personal information with third parties as necessary to complete a transaction, perform a service on our behalf or perform a service that you have requested. When the third party acts solely on our behalf, we do not allow them to use your information for any other purposes.
Additionally, 1st in Flowers! may release personal information when we believe release is appropriate to comply with the law or in good faith reliance on legal process (e.g., court orders, subpoenas, police investigations etc.); enforce or apply our customer agreements; initiate, render, bill, and collect for services or to protect our rights or property.
If you choose to create a personal account on the 1st in Flowers web site, personal information you enter will be stored for use with your future orders. However, this information is limited to the billing and delivery addresses you store in your account address books. NO credit card information is stored with your personal account information.
1st in Flowers reserves the right to revise and update this Policy, without prior notification, should our practices change or if changes in the law so require. If you have any questions about your privacy that are not answered here, please feel free to email us your concerns.
What Our Customers Are Saying:
* Thank you. The day my flowers were supposed to be delivered, saw one of the worst snow storms this year in Belgium (reduced visibility, snow and treacherous driving conditions). I am pleased to let you know that my flowers arrived on time as planned despite the weather conditions. It is service and commitment you can be proud of.
* The flowers were delivered professionally and on time. We had a problem with availability of the recipient, however customer service contacted me and we solved that issue. Staff not only complied with my request, but also gave an advice how to make it better. I really happy that I've chosen '1st in flowers'.
* Well I am a united states soldier stationed in south Korea and I just want to say thank you because I don't get to see my beautiful woman or my family but with this I can now send her flowers to let her know even though I'm busy I'm always thinking of her so thank you
Order by Phone 24 / 7:
USA: 1-800-266-0452 Outside USA: 00-1-225-927-1062
8 AM - 5 PM CT Monday-Friday
9 AM - 1 PM CT Saturday